SoundHound AI’s (SOUN) Amelia Acquisition Introduces Emily, MUSC Health’s New AI Agent Powered by Amelia Patient Engagement

Earlier this month, SoundHound AI (SOUN) announced the acquisition of Amelia AI which allowed the company to widen its scope and ability to service multiple industries that include retail, financial services, healthcare automotive and smart devices. Today the company announced its first partnership enabled by Amelia, with Charleston-based, MUSC Health to transform patient access with AI agents powered by its Amelia Patient Engagement solution.

MUSC Health’s new AI agent is named Emily, who provides personalized, simplified, and efficient patient self-service and is currently available 24/7 to answer calls within MUSC Health’s patient access center. Patients can speak with Emily to manage their appointments and get answers to non-clinical questions.

The Ameila Patient Engagement solution’s AI agents are HIPAA-compliant and available across any voice- or chat-based channel to answer patient questions and automate self-service tasks through natural-language conversations. Some tasks the Amelia AI agents automate are scheduling and managing appointments, intake, pre-registration, and check-in, patient payments, medication refills and finding locations, doctors, and services.

“As a patient, moving through the care continuum can be worrying, with long wait times and confusing administrative processes only adding to the stress. MUSC Health is facing this challenge head on by deploying an AI agent to provide patients with immediate, personalized appointment management support. The team at MUSC Health is a trailblazer in AI for healthcare, and we are proud to partner with them on their digital transformation journey,” says Michael Anderson, Executive Vice President of Enterprise AI at SoundHound AI.

SoundHound AI participates in the PRISM NextGen Tech and AI Index and has been up over 130% YTD.