PRISM NextGen Tech & AI Index: LivePerson Delivering AI-empowered Customer Care
Shares in LivePerson (Nasdaq: LPSN) rose by nearly 22% during Thursday’s session after the company announced it had been named a notable vendor in leading independent research firm, Forrester’s, new report, titled “The Digital Customer Interaction Solutions Landscape, Q1 2024.” Forrester’s report covers the use of digital customer interaction solutions for orchestration, AI, and asynchronous communication.
The company is leading the way in helping companies develop AI-empowered customer care and has previously been recognized six times by Forrester in its wide ranging reports which delve into the ways digital business leaders can use digital customer interaction solutions and leverage AI to orchestrate customer interactions across digital channels, automate conversations and enhance agent workflows.
Over the past 12 months, LivePerson has been acknowledged in a number of Forrester reports, including “The State Of Conversational Commerce In US Retail 2024,” for which LivePerson was interviewed to help analyze how retailers help customers shop through conversational interfaces, “Reimagine B2B Events With AI” in February 2024, which discussed how AI assistants from vendors including LivePerson can help marketers with an enhanced level of event attendee assistance. In 2023, “The Conversation Automation Solutions For B2B Landscape” and “The Conversational AI for Customer Service Landscape” named LivePerson as a Notable Vendor. “How Generative AI Will Transform CRM” described LivePerson’s generative AI capabilities and improved response times for a top 10 US credit union, and “The Conversation Intelligence for Customer Service Landscape” named LivePerson as a Notable Vendor.
Commenting on the company’s recent win, Ravi Chittari, Chief Innovation Officer at LivePerson, said, “LivePerson has a longstanding track record of helping the world’s top enterprises successfully bridge the gap between traditional synchronous call centers and the fully digitized, AI-empowered customer care experiences of the future. We’re proud to have earned recognition across recent Forrester reports covering everything from conversational intelligence to generative and conversational AI, customer service, and digital interactions.”
LivePerson’s market cap stands at $96.482M, and more than 5.6 million shares changed hands in intraday trading on Thursday, up from the company’s average of 2.02 million shares.
About LivePerson
LivePerson (NASDAQ: LPSN) is the enterprise leader in digital customer conversations. The world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and AI-powered solutions to accelerate contact center transformation, supercharge agent productivity, and deliver more personalized customer experiences. Fast Company named us the #1 Most Innovative AI Company in the world. To talk with us or our AI, please visit liveperson.com.
